Refund policy

RETURN & REFUND POLICY

Effective Date: April 27, 2026

At Arisa Blooms, we want every order to arrive fresh, beautiful, and as expected. Because many of our products are perishable and time-sensitive, the following Return & Refund Policy applies to all purchases.

1. PERISHABLE PRODUCTS

Fresh flowers, bouquets, floral arrangements, plants, and certain gift items are perishable products. Due to their nature, these items are generally final sale and cannot be returned once delivered or picked up.

However, if there is an issue with quality, freshness, damage, or if the wrong item was received, please contact us and we will work to make it right.

2. REPORTING AN ISSUE

If there is any problem with your order, you must contact us within 24 hours of delivery or pickup.

Please email us at arisablooms@gmail.com and include:

  • your order number

  • recipient name

  • description of the issue

  • clear photos of the product and packaging

  • contact information

Claims submitted after 24 hours may not be eligible due to the perishable nature of floral products.

3. ELIGIBLE REFUND OR REPLACEMENT REASONS

You may be eligible for a replacement, store credit, partial refund, or full refund if:

  • flowers arrived damaged;

  • arrangement arrived in poor condition;

  • wrong product was delivered;

  • item was missing from the order;

  • order was not delivered due to our error;

  • product was materially different from what was ordered.

Resolution type will be determined reasonably by Arisa Blooms based on the circumstances.

4. NON-REFUNDABLE SITUATIONS

Refunds or replacements will generally not be provided for:

  • minor variations in flower type, colour shade, bloom stage, or natural appearance;

  • substitutions made in accordance with our substitution policy;

  • recipient unavailable at delivery;

  • incorrect or incomplete delivery address provided by customer;

  • delays caused by weather, traffic, building access, security desk, or carrier issues;

  • dissatisfaction based solely on personal preference;

  • products not properly cared for after delivery;

  • claims submitted after 24 hours.

5. SUBSTITUTION POLICY

Because flowers are seasonal and subject to market availability, specific stems, colours, containers, or wrapping may occasionally be substituted with items of equal or greater value.

We always aim to maintain the overall style, colour palette, and value of the arrangement. Such substitutions do not qualify for refunds.

6. CANCELLATIONS

Standard Orders

Orders may be cancelled for a full refund if cancellation is requested before design work begins or delivery preparation starts.

Same-Day / Rush Orders

Same-day, rush, or already-prepared orders may not be cancelled once processing has begun.

Custom Event Orders

Custom wedding, event, or bulk floral orders may require deposits and may be subject to separate cancellation terms.

7. DELIVERY ISSUES

If no recipient is available, we may:

  • leave the order in a safe place;

  • leave with concierge/reception;

  • contact the recipient;

  • attempt redelivery (additional fee may apply).

Orders that cannot be completed due to customer-provided address errors or recipient inaccessibility are not automatically refundable.

8. NON-PERISHABLE ITEMS

Unused, unopened non-perishable gift items may be eligible for return within 7 days of delivery or pickup, subject to approval.

Customer is responsible for return shipping costs unless the item was defective or incorrect.

9. REFUND METHOD

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for your bank or card provider to process the refund after issuance.

10. CHARGEBACKS

If there is an issue with your order, please contact us first so we can resolve it quickly. Filing a false or abusive chargeback after successful delivery may result in evidence being submitted to the payment processor.

11. CONTACT US

Arisa Blooms
Email: info@arisablooms.com

We are committed to fair resolutions and customer satisfaction.