Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: April 27, 2026

At Arisa Blooms, we strive to deliver every order fresh, on time, and in excellent condition. This Shipping & Delivery Policy explains how deliveries are handled.

1. DELIVERY AREAS

We currently offer local delivery within selected service areas in Ontario, Canada.

Delivery availability depends on postal code, distance, weather, traffic, and scheduling capacity.

If your address is outside our service area, we may contact you to discuss alternatives, adjusted delivery fees, or cancellation.

2. DELIVERY DAYS & HOURS

Standard deliveries are typically made during the following hours:

  • Monday to Saturday: 9:00 AM – 8:00 PM

  • Sunday / Holidays: Limited availability or closed

Hours may vary during holidays, peak floral dates, severe weather, or special events.

3. SAME-DAY DELIVERY

Same-day delivery may be available for eligible areas if orders are placed before the posted daily cutoff time.

Same-day service is subject to:

  • product availability

  • design capacity

  • courier availability

  • weather conditions

  • traffic conditions

  • recipient accessibility

Same-day delivery is not guaranteed unless expressly confirmed.

4. DELIVERY FEES

Delivery fees are calculated at checkout based on location, distance, timing, and service level.

Additional fees may apply for:

  • rush delivery

  • timed delivery requests

  • remote locations

  • re-delivery attempts

  • large event orders

  • holiday peak periods

All delivery charges are displayed before checkout where applicable.

5. DELIVERY WINDOWS

We generally deliver within a delivery window rather than at an exact time.

Examples:

  • Morning: 9 AM – 1 PM

  • Afternoon: 1 PM – 5 PM

  • Evening: 5 PM – 8 PM

Specific time requests are best-effort only unless separately confirmed and paid for.

6. CUSTOMER RESPONSIBILITIES

You are responsible for providing complete and accurate delivery information, including:

  • recipient full name

  • full address

  • unit/apartment/buzzer number

  • phone number

  • business name (if applicable)

  • delivery instructions

We are not responsible for delays or failed deliveries caused by incorrect or missing information.

7. RECIPIENT UNAVAILABLE

If the recipient is unavailable at delivery, we may, at our discretion:

  • leave the order in a safe location;

  • leave with concierge, front desk, reception, or neighbour;

  • contact the recipient;

  • attempt re-delivery (additional charges may apply).

Once safely left at the delivery address, the order may be considered delivered.

8. HOSPITALS, HOTELS, OFFICES & CONDOS

Deliveries to hospitals, hotels, offices, condos, retirement homes, schools, or secured buildings depend on the building’s access rules and staff acceptance.

We are not responsible for delays caused by:

  • front desk procedures

  • security restrictions

  • patient discharge or room transfer

  • inaccessible units

  • refusal by building staff

9. WEATHER / FORCE MAJEURE

Severe weather, storms, road closures, traffic incidents, public emergencies, labour disruptions, or events beyond our control may delay delivery.

In such cases, we will make reasonable efforts to complete delivery as soon as possible.

10. SUBSTITUTIONS DURING DELIVERY PERIODS

During peak floral periods (Valentine’s Day, Mother’s Day, holidays, etc.), flower or container substitutions may occur due to supply constraints. Substitutions will be of equal or greater value whenever possible.

11. FAILED DELIVERY / RE-DELIVERY

If delivery cannot be completed because of:

  • incorrect address

  • no safe place available

  • recipient refusal

  • inaccessible building

  • no response to contact attempts

we may charge an additional re-delivery fee.

Refunds are generally not available once an order has left for delivery.

12. ORDER TRACKING / STATUS

If tracking, notifications, or status updates are offered, they are estimates only and may not update in real time.

13. RISK OF LOSS

Subject to applicable law, responsibility for products transfers upon successful delivery to the provided address or accepted handoff location.

14. CONTACT US

Arisa Blooms
Email: info@arisablooms.com

For urgent delivery issues, please contact us as soon as possible.